Question 1

What is ArbreCRM?

Accepted Answer

ArbreCRM is a CRM (customer relationship management) platform built specifically for tree service and arborist companies. It handles everything from client management, quoting, invoicing, crew scheduling, route planning, and more — all in one place.

Question 2

Who is ArbreCRM for?

Accepted Answer

ArbreCRM is designed for tree service companies, arborists, landscape contractors, stump grinding operators, and firewood businesses in Canada and the United States.

Question 3

Is ArbreCRM available in French?

Accepted Answer

Yes. ArbreCRM is fully bilingual English/French. The interface, PDF quotes, invoices, client portal, and automated messages all support both languages. Perfect for companies operating in Quebec.

Question 4

Does ArbreCRM work in the United States?

Accepted Answer

Yes. ArbreCRM supports US tax rates, USD currency, and American phone numbers. It works for tree service companies across North America.

Question 5

Is there a mobile app?

Accepted Answer

ArbreCRM is a web application optimized for mobile. Your crew can access it from any phone or tablet browser — no app store download required. It works like a native app with GPS clock-in, photo uploads, and offline-friendly features.

Question 6

How much does ArbreCRM cost?

Accepted Answer

ArbreCRM starts at $49/month (Solo plan) for 1 user, $99/month (Pro plan) for up to 5 users, and $149/month (Crew plan) for up to 25 users. No per-user fees, no contracts, cancel anytime.

Question 7

Is there a demo?

Accepted Answer

Yes. You can book a demo and we'll set up your account with your real data so you can see exactly how ArbreCRM works for your business before committing.

Question 8

Are there any hidden fees?

Accepted Answer

No. The monthly price includes all features — CRM, quoting, invoicing, scheduling, route planning, client portal, AI search, and more. The only optional add-on is the AI receptionist, which uses your own Bland AI account (typically $15-40/month in voice minutes).

Question 9

Can I change plans later?

Accepted Answer

Yes. You can upgrade or downgrade your plan at any time from your billing settings. Changes take effect on your next billing cycle.

Question 10

Do you offer annual billing?

Accepted Answer

Yes. Annual billing gives you 2 months free compared to monthly billing.

Question 11

How do quotes and invoices work?

Accepted Answer

Create professional PDF quotes with tasks, taxes, discounts, and photos. Send them by email or SMS with one click. When a quote is approved, convert it to a job and then an invoice in seconds. Clients can approve quotes and pay invoices online through the client portal.

Question 12

How does crew scheduling work?

Accepted Answer

Use the drag-and-drop dispatcher to assign jobs to crew members. Each crew member sees their daily schedule on their phone with GPS navigation, job details, and the ability to clock in/out on site.

Question 13

What is the AI search assistant?

Accepted Answer

Ask questions in plain English like "show me unpaid invoices over $500" or "jobs in Laval next week" and ArbreCRM finds exactly what you need. No clicking through filters.

Question 14

Does ArbreCRM handle taxes?

Accepted Answer

Yes. ArbreCRM automatically calculates TPS (GST) and TVQ (QST) for Quebec companies, HST for Ontario, and standard tax rates for all Canadian provinces and US states.

Question 15

Can clients approve quotes online?

Accepted Answer

Yes. When you send a quote, the client receives a link to your branded client portal where they can view, approve, or request changes to the quote — no login required.

Question 16

Does ArbreCRM integrate with QuickBooks?

Accepted Answer

Yes. ArbreCRM syncs invoices, payments, and client data with QuickBooks Online so your accountant always has up-to-date books.

Question 17

What is the AI receptionist?

Accepted Answer

The AI receptionist answers your phone 24/7 when you can't. It holds a natural conversation with callers, collects their information (name, phone, address, service needed), and creates a lead in your CRM automatically. You get an email alert with the full call summary.

Question 18

How much does the AI receptionist cost?

Accepted Answer

ArbreCRM doesn't charge extra for this feature. You connect your own Bland AI account and pay for voice minutes directly — typically $0.07-$0.12/minute. Most tree service companies spend $15-$40/month.

Question 19

Does the AI receptionist speak French?

Accepted Answer

Yes. In bilingual mode, the AI automatically detects whether the caller is speaking English or French and responds in the same language.

Question 20

Do other tree service CRMs have an AI receptionist?

Accepted Answer

No. As of 2026, ArbreCRM is the only tree service CRM with a built-in AI phone receptionist. Competitors like Jobber, ArboStar, Arborgold, and SingleOps require separate third-party answering services.

Question 21

How long does setup take?

Accepted Answer

We handle your setup. Book a demo and we'll configure your account with your company details, services, tax rates, and team members. Most companies are up and running within a day.

Question 22

Can I import my existing client data?

Accepted Answer

Yes. We can import your clients, quotes, and job history from spreadsheets or other CRM software during onboarding.

Question 23

What kind of support do you offer?

Accepted Answer

We offer support via email, phone (888-329-8019), and in-app chat. We also provide a help center with guides and video tutorials inside the app.

Question 24

Can I cancel anytime?

Accepted Answer

Yes. There are no contracts or commitments. You can cancel your subscription at any time from your billing settings.

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